about our warranty

Buildmark is the name of NHBC’s 10-year warranty and insurance cover for new-build or newly-converted homes. It is divided into different sections:

• protection for your deposit between exchanging contracts and legal completion: this kicks in if the builder becomes insolvent
• two-year builder warranty: the builder handles any problems during this time. If they fail to do so, NHBC may be able to step in and help. It offers an independent resolution service if your builder doesn’t meet their obligations
• insurance against certain problems once the warranty ends: this lasts until the end of the policy, usually eight years. The parts of the property that tend to be covered include: • roofs • flues and chimneys • external walls • internal stairs • glazing • foundations.

Other Buildmark products include:

• Buildmark Choice for homes developed for rent or shared ownership
• Buildmark Connect for commercial buildings in mixed-use developments

Builders are registered with the NHBC and they pay for the Buildmark certification. You, the homeowner, don’t foot the bill.

The policy offers protection for particular problems. These include issues with the property’s foundations and structure.

But it’s important to look through the policy document to see what is and isn’t included. NHBC’s Buildmark cover won’t usually protect you for general wear and tear or damage caused by fire or smoke, for example.

It also won’t protect you where you’ve got other cover in place, such as buildings or contents insurance or warranties for white goods.